First of - Thanks you for make a good software.

However - I have configured notification and email is working fine but the process notification to launch .cmd, .bat or exe not working. Do you have any suggestion ?

Hello CPPo,

You are talking about the process action correct? Does the test button do anything for you?

Tames

Hi tames,

The test and email functions does work well but the custom notification seem not working. What I've tried is to launch .cmd to launch IE and passing new IP parameters to web applications. The command scipt work find when I run from command promt.

CP

Hi CP,

If you open up the event viewer (Start -> Settings -> Control Panel -> Administrative Tools) then you should see some debugging information in the "Application" event log under the "Gateway IP Monitor" event source. If you don't see anything, then please enable a higher debug logging level in Gateway IP Monitor. The events in there should give you a better idea as to why a .cmd file can't be launched.

Please keep in mind that Gateway IP Monitor executes applications under the "LocalSystem" account by default, so you would have to make sure that the directory where the .cmd file is located is actually accessible by the LocalSystem account.

I hope this helps.


Ingmar.

Hi Ingmar -
Thank you for pointing out but it still wont run the cmd.

Technically, I'm running on Vista and checked event viewer but no error on application. But for system i found "Windows Firewall was unable to notify the user that it blocked an application from accepting incoming connections on the network." source "security audi".

I'm not sure this is about permission to run .cmd or not. Also I have assigned full control for
- Authenticated Users
- System
- Network Service
- Administrators
- Users

I'm not sure the system = localsystem or not as well.

Do you have any other suggestion ? Or should I tried with XP or Windows Server 2003

Hi,

System is the same as LocalSystem, so that should work.

I also checked the code, and we're actually not logging errors in regards to launching processing to the event log, I will make sure that this improved in the next update.

The only other thing that I could think of is that a space in a directory and/or file name could cause problems when used without quotes - could that be the case?

If you send us a screenshot and some information on the type of file you are trying execute then that might help also.


Thanks,
Ingmar.