Computer added to ES Management Console, but not to web report.

John

ES Gurus,

I have ES set up on a win 2k3 server, the clients are deployed on win xp pro boxes over our LAN. When I add a new computer, it does not show up on the web report. I believe this dovetails with another problem, roughly 50% of the computers are telling me "The specified service does not exist as an installed service." Most of the computers are showing up fine with heartbeat. My biggest hurdle is that the network is ever changing, and a device might legitimately not be there. That said, I have confirm this is not the problem in this particular cases (I can RAdmin in). Specifically, when I try to update the agent, I get the "admin$ share does not exist" message. I have both remotely logged in and checked it out, and verified with net share, admin$ is there. I have not tried to map a path yet, as this is pretty unrealistic for the number of devices on my network. I have tried both IPC$ and impersonation authentication.

What am I missing with getting these agents updated? Or successfully adding another computer?

Specs:
ES v2.90 build 24
Windows Server 2003 R2 SP2

Agents are on:
Windows XP Pro SP2
ES Agent 2.90

Thanks,
John

Tames

Hi John,

Can you successfully go to "\\REMOTECOMPUTER\admin$" from the machine with the management console, then copy a file to it?

Tames

John

Tames,

Yes, I sure can. I was asked for a user name/password though, is that significant? I mapped a drive to a machine that is functioning properly and I was also asked for user/pass, so I assume the permissions are the same. Thanks.

John

Steve

Hi John,

Yes, since it is asking for name/password that shows that the user ID you are logged into the Management System is not a domain administrator, or you are attempting to connect to a system that is in another domain.

To resolve this issue you would have to put in authentication credentials for those systems, by right clicking on those systems in the Management Console and selecting 'Set Authentication'.

Please see this URL for additional information on authentication.
http://www.netikus.net/software/eventsentry/index.html?remoteupdateauthentication.htm

Steve

John

This did the trick.

Is there some way to globally set up the authentication for all the computers (the use the same authentication)? Or am I forced to manually enter in the authentication for all 800+ computers on my network?

Thanks again for the support Tames and Steve,

John

John

Just followed the link Steve provided. Global authentication is listed there. Thanks again gents.

John

John

Tames/Steve,

I need to be able to update/install agents through a different service (LANDesk), as its the company policy. Is this possible? Where can I get/find a copy of the agent to give the group who will be doing this? I found it in the registry ( HKEY_LOCAL_MACHINE->SOFTWARE->netikus.net->EventSentry ), but I don't know wheres the best place to export at. Thanks again,

John

Steve

Hi John,

It sounds like just a standard manual installation.

You can reference this URL for the best practices on doing a manual installation:
http://www.eventsentry.com/kb/99

Let me know how that works for you,
Steve

John

Perfect, exactly what I needed. Thanks again to netikus team and their quick responses!

John

Michael Hu

Once the agent is installed manually or via a script do they show up automatically in the management console?

I believe the computer still needs to be added to the console manually so they can be managed (update, stop, start) etc.

Steve

Hi Michael,

No each system would need to be added manually to the management console.
Since each EventSentry agent works independently they never communicate back to the management console.

Howdy, Stranger!

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